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Job

Service/Technical Account Manager

Job Title: Service/Technical Account Manager
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 3370923
Contact Name: Becky
Contact Email: rebecca.brown@streamrecruitment.com.au
Job Published: December 13, 2021 20:01

Job Description

Company

This company is an established global FinTech company, operating in four continents with offices in Asia Pacific located in Australia, Hong Kong, India, Japan, Singapore and South Korea. This very successful platform provides a highly rated Fin-Tech service software solution to large scale & well known institutions such as Goldman Sachs, NAB & Boral.

The Team

With over 1000 employees worldwide, and 100+ in the APAC region, you will be joining a high performing and professional environment, where hard work is encouraged along side a social & fun team environment!

As the first Technical Account Manager in APAC based in Sydney, you will be a part of a team of 7 globally & will be reporting to your hiring manager in London.

The Role

As Service/Technical Account Manager, your role will be providing an elevated service on 3-4 key accounts. Using your people-person personality combined with your  technical awareness, you will be the go to person for selected high revenue accounts to maintain and renew accounts and to provide consistent positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.  

Day to day will include creating and implementing account plans, speaking to senior management of selected accounts, as well as conducting stakeholder quarterly business reviews, providing usage updates, asking questions and listening to requests on how to improve services, providing training where needed, being in constant contact with clients and also preparing monthly presentation data.

You will have an analytical eye to review how to increase the client platform  usage. Internally, you will be liaising with sales & product team to work on potential improvements request by clients.

You will not shy away from managing up, and will be familiar with reporting to a CTO/CEO.

Benefits
  • Work from home flexibility
  • Social culture - enjoy the work successful but enjoyable work environment!
  • Competitive salary plus benefits including 25 days paid holiday leave
  • Private healthcare including dental covered
  • Office with harbour views, pool table and bar fridge!
  • Career progression opportunities encouraged locally and globally!
  • Strong mentoring and training - formally as well as informally
Career Progression

Career progression is encouraged locally and globally! You will be able to build your own team or can move across to different functions.

About You
  • You have strong account management/ customer success experience and have likely been a Technical Account Manager or have been in Service Delivery within a tech company
  • You love providing solutions and think analytically 
  • Excellent communication skills - you can listen & understand what is needed
  • You are interested in tech and have a solid technical understanding - you would have previously worked for a tech company where things tech language is familiar
Next Steps

This role is looking to be filled asap so please apply now or contact Becky on 0432327664 / rebecca.brown@streamrecruitment.com.au for more info

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