Service Coordinator -HCP - Western Suburbs

Job Title: Service Coordinator -HCP - Western Suburbs
Contract Type: Permanent
Location: Sydney
Reference: 3366573
Contact Name: Becky Brown
Contact Email:
Job Published: December 02, 2021 17:46

Job Description

This progress-orientated & established aged care provider, with 20 years of delivering support to their clients, delivers home care packages & private services to 1800+ aged persons to help them stay in their homes and keep their independence. 

This organisation is growing & loves people who want to challenge themselves & grow with them!

Based in Sydney's inner west, you will be offered working from home flexibility, as well as flexibility to choose your working hours.


You will be joining a team of 12 Service Coordinators, having the availability of the Lead Coordinator to help with mentoring & support, as well as reporting to the Regional Manager who will guide, mentor and support you through fortnightly catchups.

You will be joining a high energy team who are passionate about being the best version of themselves they can be to support their clients to live their best life.


With a strong presence in Sydney and currently in expansion mode, as HCP Coordinator you will be joining a strong & passionate team of 12 case managers to provide support to aged persons in the Western Suburbs of Sydney, building up your clients through your great promotion skills & managing levels 1-4 home care packages.

You will coordinate with clients on a regular basis to help them meet their goals and lifestyle, health & financial requirements through; assessments, budget planning, providing quality care, liaising with/ managing support workers and referrals to external stakeholders such as allied health & translators.

As a natural communicator, you will love engaging with new clients and developing business through monitoring waiting lists & proactively engaging with clients in the pipe line.

  • Family owned organisation- caring and supportive environment
  • Working hours flexibility - choose your start time / work from home flexibility - work life balance encouraged!!
  • Diverse & multicultural organisation 
  • Solid processes in place
  • Training / Mentoring
  • No on-call work
  • No rostering work
  • Clinical support provided with solid clinical team

- Fortnightly catch ups with direct manager
- Excellent onboarding training + on the job training 
- Quality & Performance Lead to mentor & support in quality of client support
- Career progression encouraged
- Personal development training
- $ Pay increase incentives

About You
  • You are an experienced Home Care Packages Case Manager / Coordinator
  • You are high energy and want to learn, grow & be challenged!
  • You are a My Aged Care portal whizz!
  • You have a passion for helping people !
  • You have strong active listening skills with great communication skills!
If you are interested in this role, or know someone who is, please apply now or give me a call / email!
0432327664 /

If your resume isn't ready - please still apply or contact me!
We are recruiting for this role ASAP so don't delay!