Customer Success Specialist- US SAAS Company

Job Title: Customer Success Specialist- US SAAS Company
Contract Type: Permanent
Location: Sydney
Salary: $60k-$70k + Super
Reference: 2943705C
Job Published: March 09, 2020 14:46

Job Description

Founded in the States, this successful Ecommerce SAAS company has expanded it’s reach to our Australian shores in the last year and is growing rapidly. In the last year their high performing team has won an array of awards including Top 20 most innovative tech companies by the Innovation Exchange and a Rising Startup by Techweek 100 in 2017. 
  • World class training, development and mentoring where you will be guided to success. 2 weeks product training in the States to get you up to speed.
  • Benefits including flexible working hours, weekly paid lunches, stunning co-working space offices.
  • 4.8 Glassdoor rating.
  • Break into the tech space.

The Role:

    • Outbound and inbound calls to promote the benefits of their technology, and services to Australia accounts
    • Rapid response to client inquiries and requests
    • Same-day response times to client inquiries
    • Product demonstrations (live and via webinar)
    • Monitoring account-level reports
    • Advocating internally for clients
The  salary is between $60k-$70k + Super

About You:

    • University degree.
    • Experience in customer support/service/success to some capacity - implementation, training, troubleshooting, engaging with accounts at every stage of the lifecycle.
Please apply online or email your CV to

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